POPULAR QUESTIONS

What is the minimum order quantity (MOQ) ?

Our MOQ generally starts at one full container load (FCL). However, for long-term partners or bulk buyers, we offer flexible MOQ options.

Can I request tile samples before placing an order ?

Absolutely. We can arrange sample tiles to be sent via courier for your evaluation. Shipping charges may apply.

How do you ensure quality during exports ?

We follow a multi-stage quality control process, including pre-shipment inspection and third-party verification if required. Each batch is tested for strength, water absorption, and finish consistency.

Do you provide support for import documentation ?

Yes, we provide complete export documentation, including commercial invoice, packing list, bill of lading, certificate of origin, and any other paperwork required for smooth customs clearance.

What are your payment terms ?

We typically work with 100% advance or LC at sight. Other payment terms may be discussed depending on the order volume and business relationship.

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